Surrey Privacy

1. Information Surrey Collects

Surrey collects and processes several types of personal information, including:

2. How Surrey Uses Your Information

Surrey uses your personal information for the following purposes:

• Service Delivery (Surrey Contracts):
  • Processing and managing your vehicle rental bookings and agreements with Surrey. Verifying your identity and confirming you satisfy our rental criteria. Facilitating collection and return of vehicles rented through Surrey. Processing payments and administering deposits and charges.
• Surrey Customer Communication (Legitimate Interest/Contract Performance):
  • Sending Surrey booking confirmations, updates, and important rental information. Responding to your inquiries and providing Surrey customer support. Notifying you of changes to Surrey services or policies.
• Surrey Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates from Surrey where you have consented or where Surrey has a legitimate interest. You can opt out at any time.
• Surrey Service Improvement (Legitimate Interest):
  • Analyzing Surrey's website to improve user experience and functionality. Conducting research to refine Surrey's vehicle fleet and services.
• Surrey Compliance (Statutory Duty):
  • Meeting Surrey's legal, regulatory and tax obligations. Preventing fraud and maintaining Surrey's service security. Resolving disputes and enforcing Surrey's terms and conditions.

3. Information Sharing (Surrey)

Surrey may share your personal information with:

• Surrey Providers: Third-party companies that assist Surrey in providing our services, including payment processors, IT support firms, and maintenance contractors. These providers are bound by contract to safeguard your personal information.

Surrey does not sell your personal information to third parties for marketing purposes.

4. Data Security (Surrey)

Surrey implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and periodic security assessments. However, no internet transmission or storage can be guaranteed to be completely secure.

5. Data Retention — Surrey

Surrey retains your personal information only for as long as required to fulfil the purposes for which it was collected, including meeting legal, accounting or reporting obligations. Retention periods vary by the type of information and the context in which it is processed.

6. Your Rights in Surrey

Under UK data protection law, residents of Surrey have the following rights:

• Surrey Access Rights: Request a copy of the personal information Surrey holds about you.

To exercise these rights, please contact Surrey using the details below.

7. Cookies and Tracking in Surrey

Surrey's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Surrey Policy Updates

Surrey may update this Privacy Policy periodically to reflect changes in Surrey's practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Please review this policy regularly.

9. Contact Surrey

For questions about this Privacy Policy or Surrey's data practices, please contact us: